Problems encountered by individuals when buying/ordering over the internet (until 2019)
methods, notes and classification
DATA_DESCR Data given in this domain are collected by the National Statistical Institutes or Ministries and are based on Eurostat's annual model surveys on ICT (Information and Communication Technologies) usage and e-commerce in enterprises and ICT usage in households and by individuals. Large part of the data collected is used in the context of the 2011 - 2015 benchmarking framework (endorsed by i2010 High Level Group in November 2009) and for the Digital Agenda, Europe's strategy for a flourishing digital economy by 2020. This conceptual framework follows the i2010 Benchmarking Framework which itself followed-up the eEurope 2005 Action Plan. Some data for the United States, Canada, Japan, Australia and Korea have been supplied via the OECD (or coming from other sources which are given) in ratio format with no validation by Eurostat. The aim of the European ICT surveys is to collect and disseminate harmonised and comparable information on the use of Information and Communication Technologies in households and by individuals and in enterprises at European level. Data for this collection are supplied directly from the surveys with no separate treatment. ICT USAGE IN ENTERPRISES The aim of this survey is the timely provision of statistics on enterprises and the information society. This module provides a framework for the requirements in terms of coverage, duration and periodicity, subjects covered, breakdowns of data provision and any necessary pilot studies.This survey covers enterprises having their main economic activity in NACE sections as specified under section 3.3 "Sector Coverage" below. Coverage: The characteristics for this domain are drawn from the specific modules on e-commerce of the questionnaires.áDepending on the year, these cover the following subjects (examples refer to 2010 questionnaire):á - Orders received via computer networks (Sales),- Orders placed via computer networks (Purchases),- Value of purchases and sales resulted from orders received/placed electronically, - electronic sales / purchases broken down by destination / geographic area (2009, 2011). Breakdowns: - by size class,- by NACE categories,- by region (until 2010). ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALS The aim of this survey is the timely provision of statistics on individuals, households and the information society. This module provides a framework for the requirements in terms of coverage, duration and periodicity, subjects covered, breakdowns of data provision and any necessary pilot studies. Coverage: The characteristics for this domain are drawn from the specific modules on use of e-commerce of the questionnaires.áThese cover, depending on the year, the following subjects:á - Internet purchases by individuals,- Problems encountered by individuals when buying/ordering over the Internet,- Perceived barriers to buying/ordering over the Internet. Breakdowns: - by age group,- by gender,- by educational level,- by occupation,- by employment situation,- by degree of urbanisation,- by bandwidth (broadband, non-broadband),- by region.á
CLASS_SYSTEM NACE, NUTS, ISCO, ISCED
STAT_CONC_DEF ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALS This is a household survey with questions at household level and individual level. The age limit is 16-74 years. Household level data is available according to household type: the number of adults and the number of children in the household and locality; Individual characteristics are split into the categories of: Age, sex, education level, employment situation and location. ICT USAGE IN ENTERPRISES This is an enterprise survey with questions at enterprise level. The scope of the survey is enterprises with 10 persons employed and more of the NACE sections mentioned in section 3.3 "Sector coverage".á The collection published here only uses the indicators collected by the National Statistical Institutes and Ministries through the two Community surveys.
STAT_UNIT ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALSHouseholds and individuals. ICT USAGE IN ENTERPRISESEnterprises with at leastá10 persons employed.
STAT_POP ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALSThe population of household consists of all households having at least one member in the age group 16 to 74 years.The population of individuals consists of all individuals aged 16 to 74 (some countries collect separate data on other age groups). Optionally: individuals aged 15 or less, aged 75 or more. ICT USAGE IN ENTERPRISESThe survey population consists of enterprises with 10 or more persons employed (optionally: 1-9 persons employed). Size classes according to number of persons employed:á10-49 (small enterprises),á 50-249 (medium enterprises),á 250+ (large enterprises),á10+.
REF_AREA EU-Member States, Candidate countries, Iceland and Norway.
BASE_PER Not applicable.
UNIT_MEASURE The most common unitsáare: % of households, % of individuals% of enterprises, % of persons employed, % of turnover.
Methods 
Explanatory Notes 
Variables