0d Individuals aged 16-24 with medium formal education
0e Individuals aged 16-24 with high formal education
0f Individuals aged 25 to 54 with low formal education
0g Individuals aged 25 to 54 with medium formal education
0h Individuals aged 25 to 54 with high formal education
0i Individuals aged 25 to 64 with low formal education
0j Individuals aged 25 to 64 with medium formal education
0k Individuals aged 25 to 64 with high formal education
0l Individuals aged 55 to 74 with low formal education
0m Individuals aged 55 to 74 with medium formal education
0n Individuals aged 55 to 74 with high formal education
0o Individuals aged 25 to 64 who are employees, self-employed or family workers
0p Individuals aged 25 to 64 who are unemployed
0q Individuals aged 25 to 64 who are in the labour force (employed and unemployed)
0r Individuals aged 25 to 64 who are retired or not in the labour force (excluding students)
0s Males, 16 to 24 years old
0t Females, 16 to 24 years old
0u Males, 16 to 74 years old
0v Females, 16 to 74 years old
0w Males, 25 to 34 years old
0x Females, 25 to 34 years old
0y Males 25 to 54 years old
0z Females 25 to 54 years old
10 Males, 25 to 64 years old
11 Females, 25 to 64 years old
12 Males 35 to 44 years old
13 Females 35 to 44 years old
14 Males 45 to 54 years old
15 Females 45 to 54 years old
16 Males 55 to 64 years old
17 Females 55 to 64 years old
18 Males 55 to 74 years old
19 Females 55 to 74 years old
1a Males 65 to 74 years old
1b Females 65 to 74 years old
1c Males with low formal education
1d Females with low formal education
1e Males with medium formal education
1f Females with medium formal education
1g Males with high formal education
1h Females with high formal education
1i Individuals with no or low formal education
1j Individuals with medium formal education
1k Individuals with high formal education
1l Individuals who are born in another EU Member State
1m Individuals who are born in non-EU country
1n Individuals who are foreign-born
1o Individuals who are native-born
1p Nationals of another EU-Member State
1q Nationals of non-EU country
1r Non-nationals
1s Nationals
1t Individuals in the labour force (employed and unemployed)
1u Individuals living in cities
1v Individuals living in towns and suburbs
1w Individuals living in rural areas
1x Individuals living in a household with broadband access
1y Individuals living in a household with Internet access but with no broadband access
1z ICT professionals
20 Non ICT professionals
21 Non-manual including the armed forces
22 Manual
23 Individuals who are retired or not in the labour force (excluding students)
24 Employees, self-employed, family workers
25 Students
26 Unemployed
27 Individuals living in a household with children
28 Individuals living in a household without children
Information society indicator
0 Problem encountered by individuals when buying via a website or an app (3 months): Speed of delivery slower than indicated
1 Problem encountered by individuals when buying via a website or an app (3 months): Final costs higher than indicated
2 Problem encountered by individuals when buying via a website or an app (3 months): Wrong or damaged good/services delivered
3 Problem encountered by individuals when buying via a website or an app (3 months): Problems with fraud
4 Problem encountered by individuals when buying via a website or an app (3 months): Complaints and redress were difficult or no satisfactory response after complaint
5 Problem encountered by individuals when buying via a website or an app (3 months): Website too difficult to use or worked unsatisfactorily
6 Problem encountered by individuals when buying via a website or an app (3 months): Foreign retailer did not sell in my country
7 Problem encountered by individuals when buying via a website or an app (3 months): difficulties finding information concerning guarantees, other legal rights
8 Problem encountered by individuals when buying via a website or an app (3 months): Other
9 Individuals who encountered problems when buying via a website or an app (3 months) for private use
a Individuals who did not encounter problems when buying via a website or an app (3 months) for private use
Unit of measure
0 Percentage of individuals
1 Percentage of individuals who used internet within the last year
2 Percentage of individuals who used internet in the last 3 months
3 Percentage of individuals who purchased online in the last 3 months
Geopolitical entity (reporting)
00 European Union - 27 countries (from 2020)
01 Euro area (EA11-1999, EA12-2001, EA13-2007, EA15-2008, EA16-2009, EA17-2011, EA18-2014, EA19-2015, EA20-2023)
Internet purchases - problems encountered (2021 onwards)
methods, notes and classification
Variables