Enterprises using software solutions, like CRM to analyse information about clients for marketing purposes methods, notes and classification

Methods

Explanatory Notes

CRM: Customer Relationship Management. January of the survey year.

Variables Download

- Size classes in number of persons employed
  - 00 10 persons employed or more
- Statistical classification of economic activities in the European Community (NACE Rev. 2)
  - 000 All activities (except agriculture, forestry and fishing, and mining and quarrying), without financial sector
- Information society indicator
  - 000 Enterprises using any business software (any of ERP, CRM, BI)
- Unit of measure
  - 00 Percentage of enterprises
- Geopolitical entity (reporting)
  - 000 European Union - 27 countries (from 2020)
  - 001 Belgium
  - 002 Bulgaria
  - 003 Czechia
  - 004 Denmark
  - 005 Germany
  - 006 Estonia
  - 007 Ireland
  - 008 Greece
  - 009 Spain
  - 00a France
  - 00b Croatia
  - 00c Italy
  - 00d Cyprus
  - 00e Latvia
  - 00f Lithuania
  - 00g Luxembourg
  - 00h Hungary
  - 00i Malta
  - 00j Netherlands
  - 00k Austria
  - 00l Poland
  - 00m Portugal
  - 00n Romania
  - 00o Slovenia
  - 00p Slovakia
  - 00q Finland
  - 00r Sweden
  - 00s Norway
  - 00t Bosnia and Herzegovina
  - 00u Montenegro
  - 00v Albania
  - 00w Serbia
  - 00x Türkiye